CHAT

AT&T NYC 3G lacks "penetration"

  • AT&T: Thank you for waiting Mr. Quirk. I do show that the tower that serves your area is currently on limited service which means that some users, not all, will not have service or be able to place and receive calls. I do show that repair teams working on the problem with no estimate to repair time. I apologize about any issues or inconvenience due to the outage.
  • AT&T: At this time, it appears that only the 3G service is affected. If you have a 2G device to use, it should work. Do you have a different phone to try and use for now?
  • Me: No. Can I switch my Blackberry Bold to 2G mode?
  • AT&T: I do not see where this is an option on the Bold. I apologize Mr. Quirk.
  • Me: will I be credited on my bill for this?
  • AT&T: No Mr. Quirk. I apologize for any inconvenience this might cause. Please contact AT&T Customer Service at 1-800-331-0500 for additional assistance with rate credits, plan changes, features changes, rollover minutes and billing inquires. Their hours of operation are Monday through Friday 7:00 am to 9:00 pm and Saturday 9:00 am to 6:00 pm and Closed Sunday. The after hours number is 1-866-801-3600.
  • Me: So I am paying for a service that AT&T is not providing
  • Me: that is illegal
  • Me: you can't charge someone for something and then not give it to them
  • AT&T: That is not correct Mr. Quirk.
  • Me: this has happened multiple times with ATT
  • AT&T: I will have to ask again for you to please contact Customer Service for any questions regarding this issue. Do you have any additional technical issues with your wireless device that I may assist you with today?
  • Me: Do you know why ATT has been problematic in my area the past year?
  • Me: I've been with ATT for 5 years now
  • Me: and the past year has been very bad
  • Me: service interruptions
  • Me: dropped calls
  • Me: congestion
  • Me: is it just too many people on the network?
  • AT&T: This can very well cause these types of issues Mr. Quirk. I apologize for any trouble you have experienced recently. 3G signal does not penetrate as far as the previous 2G network did. If you are in an area with lots of buildings and interference, this slight difference in signal strength may be what you are experiencing. 3G only provides faster data transmission speeds. The only phone that you can manually change from 2G to 3G, is the iPhone 3G.
6 notes | Tagged: quirk | Share on Twutter | Share on Facialbook
  1. bestrooftalkever reblogged this from wreckandsalvage
  2. continuum reblogged this from wreckandsalvage
  3. ronenreblogs reblogged this from wreckandsalvage
  4. maxhell reblogged this from wreckandsalvage and added:
    ------ I'll agree, they are fairly impotent when it comes to service, but they can penetrate with a throbbing fever...
  5. wreckandsalvage posted this